When it comes to hiring the right captioning company, there are many factors to consider.

You might start with a Google search and compare price, availability, location, technology skills, training, and credentials.

There are some key benefits to working with a captioning company owned by a captioner versus a non-captioner or a large captioning company. For starters, a captioner knows the ins and outs of what it really takes to staff a project or event. When the boss’s reputation is on the line, you can expect the best service and the best captioners.

Caption Pros’ owner Jennifer Schuck is a leader in the industry and has won numerous awards for realtime captioning. Jennifer and her team provide captioning services in a multitude of settings and understand the technology solutions available.

Caption Pros also actively gives back to the community and supports causes and organizations that advance the industry as a whole.

Jennifer is a Founding Member of the Global Alliance of Speech-to-Text Captioning and serves on its board of directors as Treasurer. The Global Alliance promotes universal accessibility to the spoken word via all forms of captioning and advocates for the profession to meet consumer needs.

The Global Alliance represents all captioners, consumers, and industry leaders. Its mission is to be the leading authority on speech-to-text captioning. Jennifer and other captioners started the nonprofit corporation to provide insights on the rapidly changing industry and educate the general public on all things captioning. Their soon-to-be assessment process will give a definition to quality captioning in real-world scenarios.

Why choose Caption Pros? What makes us stand out from a large national captioning company?

We offer personalized service and customized solutions.

When you call or email, you will get Jen herself. You won’t be passed off to a sales department or administrative staff.  She listens to your needs, requirements, budget, and works with you to find solutions. Jen may be your realtime captioner or one of her highly skilled captioners.

We will not say yes to a job we cannot cover.

Our captioners have individual areas of expertise. We only commit to assignments and events we have the bandwidth to cover. Every job is different and requires different skills and manpower. We understand that and do not promise something we cannot deliver.

Quality and accuracy are our top priority.

All of our captioners are certified, and many on the team have the highest certification offered by the National Court Reporters Association. Our captioners are ready to “go live” when your conference or event begins. We are pros at what we do and pride ourselves on understanding your event, coming prepared with the right tools, and delivering quality captions.

We use the latest technology.

Trends and technology are always changing. We stay abreast of changes in the industry and train our team members on troubleshooting common problems. We can display captions on top of a PowerPoint or create an Intranet and stream captions. We have many options to make your event accessible and come equipped with a backup plan in case of technical difficulties.

We can help meet your deadlines.

We can deliver fully edited transcripts the same day. The industry standard is to provide roughly edited files within 24-48 hours. When requested, we use realtime editors during your live event and can give you an edited transcript upon conclusion of your event.  This service can be layered with realtime captioning.  We can do two jobs at the same time!

We strive to exceed your expectations.

We don’t have a one-size-fits-all model when it comes to quoting or accepting assignments. We partner with you and thrive on solving problems. Whether it’s a large conference or a non-traditional setting, we can caption your unique event in a challenging environment. We also pride ourselves in making sure your clients and consumers have access to the best captions they have ever seen.

A Captioning Company Owned by a True Caption Pro

Besides Jennifer’s work with the Global Alliance, she was inducted as a Fellow of the Academy of Professional Reporters in 2016. She serves as a tireless advocate for increased accessibility and improved captioning for those who rely on it.

Jen has worked to enhance industry standards by co-chairing the CART Ethics Task Force for the National Court Reporters Association, which created the Code of Ethics for captioners. She works in numerous capacities to advance the profession and help train her colleagues.

Caption Pros supports the Hearing Loss Association of America and serves as a sponsor for the Arizona Walk4Hearing, an annual fundraiser to support those with hearing loss.

As true caption pros, we know the business! Contact us today or visit Caption Pros to learn more about our award-winning captioners and services. Let us help make your next event accessible to all participants through captioning.