our mission
Our mission is to break down barriers to communication and ensure inclusivity for all individuals, especially those in high-profile settings. Beyond our steadfast dedication to realtime captioning, Caption Pros is committed to advocating for accessibility in all forms, empowering everyone to have equal opportunities to engage, participate, and thrive. By promoting accessibility and fostering understanding, we aim to create a world where everyone’s voice is heard and valued.
meet jennifer
Based in Scottsdale, Arizona, but providing captioning services all over the world, Caption Pros is owned and led by award-winning captioner Jennifer Schuck, NCSP, FAPR, RDR, CRC.
Jen had been a court reporter for over 10 years when she transitioned into captioning in 2004. With her extensive knowledge of the industry on all fronts, she has served on national and international boards. While traveling the world, she has competed in — and won — international real-time writing competitions. In 2019, she was instrumental in founding the Global Alliance of Speech-to-Text Captioning, the only trade organization solely dedicated to the captioning industry. From 2021 to 2023, Jen was the Chair of the Global Alliance, holding both Secretary and Treasurer positions prior to that. In 2016, in her hometown of Chicago, Jen was inducted as a Fellow of the Academy of Professional Reporters. Her previous committee work included enhancing industry standards by co-chairing the CART Ethics Task Force for the National Court Reporters Association which created the Code of Ethics for captioners.
Jen is passionate about captioning and providing accurate, high-quality services to those who rely on it.
For over a decade, Jennifer has been providing real-time captions for individuals who are deaf or hard of hearing. Not limited by location or technology, she delivers captions to high-profile clients, including many Fortune 100 companies, both on-site and remotely.
As a supporter of the Hearing Loss Association of America, Caption Pros sponsors the Arizona Walk4Hearing each year, which raises money to help support those with hearing loss.
credentials, awards, board memberships
- In 2005, Jennifer placed sixth in the National Court Reporters Association Real-time Competition with a final score of 98.711%. In July 2008, Jennifer placed fourth in the same competition with a final score of 97.23%. In July 2011, Jennifer placed fifth with a final score of 98.272%. This competition consists of dictated material at both 200 wpm literary and 225 wpm Q&A.
- In July of 2011, at the Intersteno Congress held in Paris, France, Jennifer placed third in the speech capturing - real-time competition with only six penalties. In July 2015, at the 50th Intersteno Congress in Budapest, Hungary, Jennifer again placed third in the speech capturing - real-time competition with only three penalties. This competition consists of eight minutes of dictation at increasing speed with competitors from all around the world. For the first time ever, in 2015 Jennifer competed in the speech capturing - speed competition and placed seventh in the world. On July 23, 2017, at the Intersteno Congress held in Berlin, Germany, Jennifer competed in the same speech capturing competition and took first place in the world.
- On August 6, 2016, Jennifer was inducted as a Fellow of the Academy of Professional Reporters. Those who serve the profession at a local, state and national level earn this distinction. Candidates are nominated by their peers and selected by the CAPR Committee of NCRA.
- In February of 2019, Jennifer competed in the real-time contests at the Deposition Reporters Association of California convention. She took fourth place in the Literary competition, first place in Q&A, and second place overall.
- In July 2019, in Sardinia, Italy, Jennifer placed third in the speech-capturing competition and eighth in the real-time competition.
- NCSP - NER-Certified Speech-to-Text Professional
- RDR - Registered Diplomate Reporter
- RMR - Registered Merit Reporter
- CRC - Certified Real-time Captioner
- CRR - Certified Real-time Reporter
- RPR - Registered Professional Reporter
- FAPR - Fellow, Academy of Professional Court Reporters
- Served as Chair of the Global Alliance of Speech-to-Text Captioning from August 2021 to August 2023
- Served as the Chair for the National Court Reporters Association's Captioning Committee for three years and as a member for three years
- Served as the Co-Chair for the National Court Reporters Association's CART Ethics Task Force for two years
- Served as a member for the National Court Reporters Association's Real-time Certification Committee for five years
our team
All captioners who work with Caption Pros hold a level of certification. Quality control measures are randomly conducted to ensure consumers receive the highest quality captioning in the industry. Our network of captioners is international. We continuously improve our skills and are committed to providing stellar customer service. The goal is to have an incredible experience every time from the industry’s Caption Pros.
operations specialist
Barb Bechtold, Operations Specialist
Kacie Adcock, RMR, CRC, CRR, Captioning Operations Specialist
Kacie Adcock, RMR, CRC, CRR,
Captioning Operations Specialist
Liane Tomlinson, RMR, CRC, CRR
Tracy Steele, CRC
Tracy Steele, CRC
Liane tomlinson, rmr, crc, crr
Jill Rausch, Post-production captioner
